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Frequently asked questions
General FAQ
When does my order ship?
We aim to ship within 24 hours of the order being placed.
I’ve received my order, but I am not happy with it. Can I exchange, refund or return the item?"
We have options available for customers that are not satisfied with their KIWA purchase. For more information, read our return policy.
Do you have a store I can visit?
At the moment we do not have a stand alone store but you can visit our Stockists list to discover where you can shop our products near you.
Do you guys offer any discounts?
Occasionally, we provide special offers and discounts. When we do, it will be advertised on the website and our Instagram @kiwastudio
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